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Most questions are answered in the documentation. When they are not, a person reads every email.
Support channels
Common questions
Before you write in
These come up most often, and the answer is faster here than in an inbox.
Every artifact publishes a SHA-256 checksum, and storage keys are derived from the file contents. Verifying the checksum you compute against the one we publish confirms the bytes are the ones we released.
Yes. Every release your licence covers stays available, which is what makes a rollback possible. Withdrawn releases remain downloadable to anyone who already had them.
What to include
Support is faster when the first message contains enough to reproduce the problem.
- • Your licence key, or the email the purchase was made with.
- • The product and the exact version you are on.
- • What you expected, what happened, and the exact error text.
- • For a download problem, the artifact checksum shown on the page.